Privacy Policy
Effective date: 1st May 2026
LiteW8 Ltd (“LiteW8”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit litew8.dev, purchase our products or services, use our software, contact us, or otherwise interact with us.
Please read this Privacy Policy carefully. By using our website or services, you acknowledge the practices described in this Policy.
1. Who We Are
LiteW8 Ltd is the data controller responsible for your personal data.
LiteW8 Ltd
The Workshop
57 Sandown Road
Benfleet
Essex
SS7 3SQ
United Kingdom
Contact email: [email protected]
2. The Personal Data We Collect
We may collect, use, store and transfer different kinds of personal data depending on how you interact with us.
Information you provide directly
- Name
- Email address
- Billing address
- Company name
- VAT number or tax information where applicable
- Account details
- Support enquiries and correspondence
- Any information you submit through contact forms, checkout, account areas, or support channels
Transaction and account data
- Details of products or services purchased
- Subscription status, renewal dates, cancellations, refunds, and payment history
- License keys and software activation details where applicable
Technical and usage data
- IP address
- Browser type and version
- Time zone and device information
- Operating system and platform
- Website usage information, such as pages visited and actions taken
- Referral data, approximate location data, and diagnostic information
Software, licensing and API data
If you use our software, plugins, licensing systems, update services, or APIs, we may collect technical information needed to operate those services, including:
- Domain name or website URL where the software is installed
- License key, activation status, and related account identifiers
- Site or installation identifiers
- API request metadata, including timestamps and request identifiers
- Error logs, diagnostic data, and compatibility information
- Server or environment information required to provide updates, licensing, or support
3. How We Collect Your Data
We collect personal data in a number of ways, including when you:
- Visit our website
- Create an account
- Purchase a product or subscription
- Download software or request updates
- Activate or use a license key
- Contact us by email, support form, or other communication methods
- Interact with cookies and similar technologies on our website
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide our website, products, services, and customer support
- To process orders, payments, refunds, and subscriptions
- To manage your account and software licenses
- To deliver software updates, downloads, and service functionality
- To communicate with you about your account, purchases, renewals, support requests, and service-related matters
- To maintain security, prevent fraud, and protect our systems and users
- To troubleshoot issues, monitor performance, and improve our products and services
- To comply with legal, regulatory, tax, and accounting obligations
- To send marketing communications where you have consented or where otherwise permitted by law
5. Our Lawful Bases for Processing
Under UK data protection law, we rely on one or more of the following lawful bases:
- Contract: where processing is necessary to provide the products or services you have requested or purchased
- Legitimate interests: where processing is necessary for the operation, security, improvement, and administration of our business and services, provided those interests are not overridden by your rights
- Legal obligation: where we need to comply with legal or regulatory requirements
- Consent: where we rely on your consent, such as for certain marketing communications or non-essential cookies
6. Payments and Subscription Communications
Payments on our site may be processed by third-party payment providers such as Stripe and PayPal. We do not store full payment card details on our own servers.
We, or our payment providers, may contact you regarding your account, payments, subscriptions, renewals, failed payments, invoices, receipts, and other service-related updates. These communications are necessary for the provision of our services and are not considered marketing.
7. Software Licensing, Updates and API Processing
If you use our software or services that depend on licensing, update delivery, remote validation, or API access, we may process personal and technical data to operate those services.
This may include:
- Validating license keys and subscription status
- Delivering software updates and related services
- Monitoring service performance and reliability
- Detecting misuse, fraud, abuse, or unauthorised access
- Logging technical events for diagnostics and support
We do not use this information to monitor your business activity beyond what is reasonably necessary to provide, secure, support, and improve our services.
8. Logging, Diagnostics and Security Monitoring
To help keep our services secure, reliable, and fully functional, we maintain system and API logs.
These logs may include:
- IP addresses
- Request identifiers
- Timestamps
- Domain or installation information
- Error messages and diagnostic data
- API request and response data, which may include full or partial payloads submitted to or returned by our services
We process this information for the following purposes:
- Providing customer support and resolving issues
- Diagnosing errors and system failures
- Automatically correcting failed API requests and improving service reliability
- Monitoring system performance and stability
- Detecting misuse, abuse, or unauthorised activity
Where API payload data is logged, it is retained only for as long as reasonably necessary to support these functions.
We take reasonable steps to minimise the amount of personal data stored in logs and, where appropriate, redact or remove personal data after a defined retention period.
All log data is stored within secure systems and protected using appropriate technical and organisational security measures, including encryption, network protections, and access controls.
Access to this data is restricted to authorised support personnel and is not publicly accessible.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies, including where necessary for website functionality, security, analytics, checkout, account access, and preference storage.
Some cookies are strictly necessary for the operation of the site. Others, such as analytics or marketing cookies, may be used only where permitted by law and, where required, with your consent.
You can control cookies through your browser settings and, where applicable, through our cookie consent tools.
For more detailed information, you may also publish a separate Cookie Policy.
10. Sharing Your Personal Data
We may share your data with trusted third parties where necessary to operate our business and provide our services. These may include:
- Payment providers, including Stripe and PayPal
- Website, cloud hosting, storage and database providers, including Amazon Web Services (AWS)
- Content delivery, DNS, web application firewall, proxy and security providers, including Cloudflare
- Email delivery and transactional messaging providers
- Analytics, monitoring, and performance providers
- Professional advisers, accountants, legal advisers, insurers, or auditors
- Authorities, regulators, or law enforcement where required by law
We require third-party service providers to respect the security of your personal data and to process it in accordance with applicable law.
11. International Data Transfers
Some of our third-party service providers may process personal data outside the United Kingdom. Where this happens, we take steps to ensure that your personal data remains protected.
These safeguards may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms recognised under applicable data protection law.
12. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of data and the purpose for which it is processed. For example:
- Account, order, subscription and billing records may be kept for as long as required for tax, accounting, and legal purposes
- Support communications may be kept for continuity, quality, and dispute resolution
- Licensing, diagnostic, and security logs may be retained for as long as reasonably necessary for service operation, abuse prevention, and support
13. Data Security
We implement appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
14. Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Request erasure of your personal data in certain circumstances
- Request restriction of processing in certain circumstances
- Object to processing where we rely on legitimate interests
- Withdraw consent where we rely on consent
- Request transfer of your personal data where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
If you would like to exercise any of your rights, please contact us at [email protected].
15. Third-Party Websites and Services
Our website, software, or communications may contain links to third-party websites, plugins, integrations, or services. We are not responsible for the privacy practices or content of those third parties. You should read their privacy policies before providing personal data to them.
16. Children’s Privacy
Our website and services are not directed to children, and we do not knowingly collect personal data from children.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data practices. Any changes will be posted on this page with an updated effective date.
18. Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal data, please contact us:
LiteW8 Ltd
The Workshop
57 Sandown Road
Benfleet
Essex
SS7 3SQ
United Kingdom
Email: [email protected]
